Content
1 module
Instructor
Learner Experience
Description
Week 2 is all about customer communication – covering syllabus areas three and four.
Objectives
By the end of Week 2 you will;
- Understand the importance of clear and accurate information in attracting and selling to customers
- Be able to apply appropriate customer service principles, processes and techniques to customer communications
Certificate
By completing/passing this course, you will attain the certificate (8 hours CPD) - Exam Support Accredited CPD Certificate
Learning credits
Core CPD
8.0
1.
LP1 Week 2 - Study Guide
{{ vm.helper.t('reports.module') }}
Shopping Cart
Your cart is empty