Content
1 module
Instructor
Learner Experience
Description
Week 3 wraps things up by considering the remaining syllabus areas – advice and guidance, customer
feedback and effective teams.
Objectives
By the end of Week 3 you will;
- Understand the difference between advice, guidance and information in a customer communications context
- Understand the importance of recording, managing and responding to customer feedback
- Understand the characteristics of effective teams
Certificate
By completing/passing this course, you will attain the certificate (8 hours CPD) - Exam Support Accredited CPD Certificate
Learning credits
Core CPD
8.0
1.
LP1 Week 3 - Study Guide
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